The ExpressVPN Support Team will contact you after receiving your information.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. You can also submit your diagnostic information, which may reveal the cause of your connection issue, through the ExpressVPN app. If you have tried all the steps above but your internet speed is still slow, contact the ExpressVPN Support Team for immediate assistance. ExpressVPN does not recommend using L2TP/IPSec unless absolutely necessary.
Important: L2TP/IPSec provides weak security benefits and should only be used for anonymization or changing locations. If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available): VPN protocols are the methods by which your device connects to a VPN server.įor the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.
Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime. If you notice your internet speed is faster after connecting to a different VPN server location, there may be a temporary issue with the server location you were previously trying to connect to. Connect to a different VPN server locationĬonnect to a different VPN server location on the Recommended server location list.Ĭonnect to a different server location for the… Need help? Contact the ExpressVPN Support Team for immediate assistance.Ģ. Download the latest version of ExpressVPNĬheck whether you are using the latest version of the ExpressVPN app. Connect to a different VPN server locationġ.Download the latest version of ExpressVPN.If the issue is fixed, you can skip the rest of the steps. After each step, check if the issue is fixed. Your device type (e.g., mobile and laptop) and processing powerįollow the troubleshooting steps below to resolve your speed issue.Your internet connection type (wired connections are more reliable than wireless connections).Slow internet connection speed at your location.Suboptimal interconnectivity between the VPN and your internet service provider.Your chosen VPN server location is far from your physical location.If your internet speed is slow or does not meet your expectations, the reason could be:
Ultra HD (high-definition) streaming, online gaming, downloading, a large number of devices on the same network HD (high-definition) streaming, online gaming, downloading, only a few devices on the same networkįull HD (high-definition) streaming, online gaming, downloading, many devices on the same network Streaming, online gaming, and downloads require faster internet speeds, depending on the type of streaming and the number of devices connected on the same network.
Generally speaking, web browsing or email requires only 5 to 10 Mbps (Megabits per second).
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This guide will show you how to resolve slow internet issues when connected to the ExpressVPN app.ĭifferent online use cases require different internet speeds and bandwidths.
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If you are using ExpressVPN manual configurations, we recommend switching to use the ExpressVPN app for optimized performance. Te verward om deze hele pagina te lezen? Met een mens praten Important: If you are located in a country with a high level of internet censorship, contact the ExpressVPN Support Team for immediate assistance.
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